Dropbox's design research team grew from 4 members to 30+ today. How do they scale the efforts healthily, even when the headcount for the team is limited? More researches usually mean more harm if they are done improperly.
The Mom Test provides practical user research techniques, teaching entrepreneurs how to gather genuine feedback through effective questioning, avoid misleading compliments, and ensure products truly meet market needs.
I'm Tian Pan, an engineer-founder focused on agentic engineering — building autonomous AI systems and scaling engineering teams. I write practical guides on system design, technical leadership, and shipping with AI agents. Previously an early engineer at Uber, Brex, and IoTeX.
